We Are Growing

Senior Account Manager/Customer Success

This role will play a critical role in shaping the strategy, planning, and execution of GOcxm’s overall client experience across the entire customer journey. From onboarding, to planning, to execution, and customer expansion, the goal of this role will be to continuously measure, nurture, and grow the relationship with the client. Internally, a passionate advocate to ensure the voice and needs of the client are heard and understood across the company; externally, a strategic liaison between GOcxm and the client.

Job Description

Collaborate with Data, Sales, and Operations to develop the client strategy & roadmap to drive client growth and success
Develop the ideal GOcxm customer journey and work with Operations to develop & implement and automate processes to address gaps and create efficiencies (both for internal and customer-facing processes)
Act as internal voice of client, advocating for client needs across departments and levels to develop responsive solutions & help to create a flawless execution of deliverables this includes, but is not limited to, acting as a support escalation point in order to expedite resolution for service and/or software issues
Act as point-of-contact for all client-related activities from project inception through to proposal, execution, and results/post-mortem presentation. This role will manage project timelines and provide status updates to clients
Proactively monitor in-market campaigns and collaborate with internal teams as well as clients to identify potential optimizations
Lead onboarding & training of new accounts & clients ensuring to define their requirements and articulate a strong strategy to assist in achieving desired results
Build the type of relationship with the clients that reinforces and educates clients on industry best practices as well as the GOcxm product, data, and value being provided in order to create GOcxm advocates